Frequently Asked Questions

Everything you need to know about SortBooks and AI-powered bookkeeping.

Getting Started

How does SortBooks connect to my Xero account?

SortBooks uses Xero's official OAuth 2.0 API to securely connect. You simply click 'Connect Xero', log into your Xero account, and authorise SortBooks. The entire process takes under 2 minutes. We never see or store your Xero password.

How long does it take to set up?

Most businesses are fully set up in under 5 minutes. Connect your Xero account and SortBooks reads your past coding, so its suggestions follow the way your business already categorises things.

Do I need any technical knowledge?

Not at all. SortBooks is designed for business owners, not accountants. If you can use internet banking, you can use SortBooks. The AI suggests the right account for each transaction and you simply approve it.

AI & Accuracy

How accurate is SortBooks's transaction categorisation?

SortBooks suggests an account for each transaction that is sitting in a catch-all account like General Expenses, learning from your own past coding. You approve every suggestion before anything changes in Xero, and it learns from every approval.

What happens when the AI gets a categorisation wrong?

Nothing is written to Xero until you approve it, so you simply pick the right account instead. SortBooks learns from your choice and applies it to similar transactions in future.

Can SortBooks handle complex transactions?

SortBooks suggests an account and GST code for each transaction based on your own coding history. Anything unusual stays with you to decide, and reconciled transactions, which Xero locks, stay in SortBooks with an Open in Xero link.

Pricing & Plans

Is there a free trial?

Yes. Every plan includes a 14-day free trial. We take a card when you sign up and charge it on day 15, so cancel any time before then and you pay nothing. Plans start at $24/month for Solo, with up to 200 transactions a month reviewed by AI. Growth is $49/month for up to 1,000 transactions, AI CFO chat (5 questions a day) and a quarterly GST/VAT estimate. Pay yearly and you get 2 months free. No lock-in contracts, cancel any time.

Can I switch plans at any time?

Absolutely. Upgrade or downgrade at any time. When you upgrade, you get immediate access to all features. When you downgrade, your current billing period completes before the change takes effect.

Is there a long-term contract?

No. All plans are month-to-month with no lock-in contracts. Cancel anytime with one click. We believe in earning your business every month.

Security & Privacy

Is my financial data secure?

Yes. Your Xero connection tokens are encrypted with AES-256-GCM, and SortBooks asks Xero only for the access it needs. Nothing is written back to Xero until you approve it, every change is recorded in an activity log, and you can export your data or delete your account at any time.

Does SortBooks store my banking credentials?

Never. We connect to your bank data exclusively through Xero's official APIs using OAuth 2.0. We never see, store, or have access to your banking login credentials.

Who can access my data?

Only you and anyone you explicitly invite (such as your accountant). SortBooks staff cannot access your financial data without your explicit written permission. All access is logged and auditable.

Tax Compliance

Does SortBooks handle BAS reporting (Australia)?

SortBooks writes the right GST code back to Xero with every change you approve. On Growth and above you also get a quarterly GST estimate to check before you lodge. It's an estimate from your bank transactions, not a lodgement figure, so your accountant or BAS agent should still review your BAS in Xero.

Does SortBooks support Making Tax Digital (UK)?

Your VAT returns are still filed through Xero's own MTD submission. SortBooks helps by keeping the VAT codes right on the transactions you approve, and Growth and above get a quarterly VAT estimate to check before you submit.

Can SortBooks handle multiple tax rates?

Yes. SortBooks works with the tax rates already set up in your Xero organisation and suggests the right one for each transaction, which you approve.

For Accountants

Can I use SortBooks for my accounting practice?

Yes. Our Practice plan is $299/month and includes 10 client organisations, then $19/month for each extra client. You get unlimited transactions, a multi-client dashboard, and 100 AI CFO questions per client per month, pooled across your clients.

Will SortBooks replace accountants?

No. SortBooks takes care of the repetitive coding work, so accountants can spend more time on advice, tax planning and reviewing the numbers. On Growth and above you can give your accountant read-only access.

Still have questions?

Our team is here to help. Book a demo or start your 14-day free trial today.